What’s Missing from the Conversation

Alberta, a now-retierd yellow Labrador guide dog, leads DeniI wrote a post a few weeks ago about proposed new rules for flying with service and support animals. Lucky for me, most Thinking Dog readers are kind and thoughtful individuals.

Deni wasn’t so lucky. That could be because she had more than 2,000x as many readers as I generally do … in just the first 3 days (and no, that’s not a typo).

The comments on her article, and on the proposed rules at the DoT site, reveal much about our society. And why the concept of ESAs has been so badly abused. They follow several general themes:

  • People who hate animals, kids, anyone who writes about animals, and pretty much the whole world. (These are best ignored.)
  • People who think all animals should be banned from airplanes, including guide and service dogs, due to their own (or others’) allergies. (Not gonna happen.)
  • People who say they cannot or will not fly if they cannot bring their ESA.
  • People who use service animals and oppose any sort of behavior or health check or documentation.

What is missing from this conversation, as well as from the laws and proposed new rules, is attention to the animals’ welfare and needs.

Some of the people who can’t or won’t fly without an ESA could well be able to meet the legal threshold for a service dog. Others have generalized and severe anxiety or anxiety specifically about flying, so the presence of an animal is of comfort and helps them cope.

I am sincerely empathetic. At the same time, I think that’s a lot of responsibility to place on an animal, especially one that has not been trained to work under stressful circumstances. Public access is stressful for any animal, but especially one that essentially lives in a familiar home, rarely leaving except, in the case of some dogs and cats, for walks around the neighborhood. Airports and airplanes are about as stressful a situation as I can imagine.

I also worry that someone with severe anxiety would be stretched to the limit taking care of their own needs and would be unable to safely handle an animal, intuit and meet its needs, and keep themselves, the animal, and other passengers safe.

The untrained pets used as ESA are often terrified by the commotion, cramped quarters, noise, smells, and general awfulness of airports and airplanes. And that is exactly the problem: No one is evaluating the animals or training them to get used to public access. People with ESAs do not have the right to take them in public (the ADA gives that privilege only to people with both a disability and a trained service animal) and no training is required, so even if the people wanted to prepare their animals, they cannot legally do so.

Like other pets, most ESAs spend the majority of their time at home. Then, suddenly, they are taken to the most stressful place possible, by a person who is extremely anxious. As a living being with needs and fears, the ESA needs and deserves the protection of its person — a person who at that time is very unlikely to be able to provide that protection.

The law currently allows anyone whose mental-health professional (or internet store) supplies them with a letter attesting to their own need for the animal. Nothing addresses the suitability of the animal or its welfare, and nothing safeguards the public from terrified animals (mostly dogs) behaving like terrified animals: Growling, yowling, snarling, lunging, biting, peeing, etc. It’s a testament to how resilient and generally amazing dogs are that there have not been far more bites.

I am a former service dog trainer and am adamantly opposed to creating barriers to access for people with disabilities. At the same time, I do not think it is possible to protect public safety — including the safety of service dog teams — without limitations, such as a public access test and health requirements.

Public access with a service dog in a no-pets area is a privilege that does not include the right to endanger others or trample their rights. The ADA builds that in; a service animal that is dangerous or behaving inappropriately can legally be excluded even if the person has a disability and the animal is fully trained to mitigate that disability. The current ACAA rules on ESAs do not. And it is not reasonable or realistic to expect TSA officers or airline gate agents to be able to assess which animals are safe and which are not — and to be effective at barring those passengers and their animals.

There are ways to make health checks and public access tests easy, certainly no more complicated than getting a disabled parking placard in most states.

Thousands of dog trainers are capable of administering a CGC test, for example. A public access test could be similar, and it could be conducted by any certified dog trainer in a place the team goes anyhow, like Walmart or the supermarket.

Keeping your dog healthy and being able to show that the dog is vaccinated are minimal standards when taking your dog anywhere, even the dog park.

I don’t see these as huge obstacles or burdens. One comment I saw talked about the nearest Walmart being over an hour’s drive and said having to go to a testing site would be an enormous burden. If that person never, ever goes to that distant Walmart, or anywhere else in public with their service dog, they wouldn’t need to do the test. If they do go there, even rarely, doing a test there once every year or so is not a huge ask.

Airlines could help out by keeping paperwork on file, though, as they keep seating preferences and contact details for mileage club members. Asking people to jump through the same hoops every time they fly is absurd, especially for anyone who flies multiple times a year. Linking the health certificate and other info on the team to a flyer’s frequent flyer profile, with a flag for annual updates, is very easy in our digital age.

Allowing only trained, professionally evaluated animals to fly in the cabins of airplanes, and asking that other animals either remain in carriers that fit under a seat or that their owners make other arrangements is common sense. It respects the rights and safety of people with disabilities who have trained their (mostly) dogs and rely on those dogs’ assistance. It also respects the rights and safety of everyone else.

My comments are, of course, my opinions; reasonable people may well disagree. I think that Deni wrote a solidly researched article that presents a real problem and suggests viable solutions. I encourage you to read it, read the proposed rules, and comment. The 60-day comment period opened Feb. 5 and ends in early April.

Please Back Off

Not all dogs are as fortunate as Molly. Molly’s parents wrote to The Thinking Dog, asking for help getting people to understand that Molly needs her personal space. In this post, I am speaking for all dogs who are not as lucky as Molly.

Personal space is a cultural issue. Americans tend to like more of a bubble around them than people in some other countries. I’m not sure whether dogs in different countries or cultures have different needs for personal space, but I am positive that all of the dogs I know need people to respect that bubble. Especially people they don’t know well.

Dog bite stories in the media often say that “it came out of nowhere” or that the dog gave no warning signs. This is rarely true. Spending a few minutes looking at Facebook postings of photos and video of dogs with babies and children is a great way to gather photos of dogs showing dozens of warning signs or pleas for space. Watching those news videos of the “bites that came out of nowhere” also offers a catalog of behaviors that are clear warnings.

It’s not only children who do things that cause annoyance or stress to dogs: A particularly chilling video I’ve used in canine communication classes is one where a news anchor is severely bitten after putting her face right in the face of a stressed, overwhelmed dog — a dog who has spent the previous couple minutes (or more; it’s a short video) asking her to back off in every way a dog can.

The problem isn’t that the dogs are not giving fair warning, asking for help, or both; the problem is that most people aren’t listening or simply don’t understand the signs. Here’s a list of the most common stress signs:

  • Licking lips or nose
  • Turning the head away
  • Whale eye — wide eyes with the whites very clearly visible
  • Yawning
  • Ears back
  • Tail tucked
  • Scratching — self or the ground
  • Sniffing
  • Shaking or shaking off (as if shaking off water)
  • Bowing
  • Stress smile
  • Red eyes
  • Sweaty paws
  • Panting
  • Hypervigilance
  • Freezing

What do we do that is stressful or threatening to our dogs? Most dogs do not like being hugged or patted on the head. Frontal approach with direct eye contact is scary for many dogs. Many dislike rough petting or play hitting or people bending down, putting their faces right up close to the dog’s face and kissing or blowing at them or baby-talking them. In short, if you would be annoyed if someone did it to you, don’t do it to a dog, especially a dog you don’t really know. This doesn’t mean you can’t cuddle your dog; it means you should look for cues that he is enjoying — or uncomfortable with — what you are doing, and respond accordingly.

Some of the signs listed above do double duty: They are also what is commonly called “calming signals.” These are body language cues that dogs use to calm themselves or others. Dogs will direct calming signals to other dogs and to humans. A well-socialized dog responds appropriately — backing off, giving the dog some space, or responding with calming signals of his own. Unfortunately,  the signals are often subtle and, when noticed, misunderstood by many humans.

Cali stress
Stressed Cali

For example, the smile. A smiling dog might be a happy dog; depends on the smile. These photos show a happy Cali and a stressed Cali. She’s “smiling” in both. But in the relaxed, happy photo, Cali’s eyes are soft, her smile is loose and relaxed; in the stress photo, her eyes are hard and tense, and her mouth is tighter. For many additional (better) photos of stress, take a look at these blog posts by Eileenanddogs: “Dog Facial Expressions: Stress” and “Is That ‘Smiling’ Dog Happy?

 

Happy Cali
Happy Cali

Other common calming signals that could be early signs of discomfort or stress are the licking the lips or nose, yawning, and turning the head away. When you notice these subtle signs, it’s a good idea to remove your dog from a situation that is becoming unbearable for him. Some dogs lick submissively — no, the dog is not “kissing” you because he’s enjoying the close attention — or shake or try to leave or hide behind their owners.

If the dog can’t escape the situation and the “aggressor” doesn’t back off, the dog is likely to escalate. Bared teeth, soft growls, or air snaps might be the first steps when a dog feels that he has no choice but to defend himself. And if the owners have taught the dog never to growl, as so many believe they should … the dog might just bite “without (obvious) warning.”

We’re our dogs protectors. It is our job to learn their stressors, heed their calls for help, and remove them from stressful or overwhelming situations.

Additional Resources

Want to learn more about dogs’ stress signals? Here are some articles and blog posts that offer good info and advice:

Your Dog Hates Hugs, by Melissa Dahl

It’s Only Funny Until Your Dog Runs Out of Spoons, E. Foley, Your Dog’s Friend blog

You’re Too Close! Dogs and Body Pressure, eileenanddogs blog

The Gift of Growl, Pat Miller

Preventing Dog Bites, Patricia McConnell

A Canine Stress Dictionary, and Signs That Your Dog Has Stress, and so much more on the Whole Dog Journal website

 

 

Communication Goes Two Ways

An entire industry, dog training, is dedicated to teaching dogs to understand what we want. Even dog owners who don’t go to training classes or hire private trainers spend a lot of time trying to communicate to their dogs (and often being frustrated at their apparent failures). Literally hundreds of books offer tips for teaching dogs to understand what we tell them.
What about helping us understand what our dogs are saying?
Our dogs are excellent communicators. Even the ones who don’t seem all that smart because they never do what their moms and dads ask probably are reading Mom, Dad, and all other humans better than any human ever could. Those dogs are also, most likely, using their whole bodies, putting heart and soul into trying to tell those very humans what they need, want, and feel.
We’re just very poor listeners.
Dogs use their tails, their ears, their hackles, their voices to communicate. A slight lift of a lip tells a story, as do exposed teeth, a lowered head, a low, slow tail wag. Each bark, yip, and growl has a different meaning. All dog owners should strive for a general understanding of what dogs in general say with their bodies.
The most important place to start, I think, is recognizing when a dog is uncomfortable, stressed, or afraid. Since some of the body language can look similar to friendly or happy dog body language, many people miss important signs.
For example, that wagging tail. It means a happy dog, right? Not always. Dogs’ tail wags are very nuanced. A tail held high and wagged fast generally means an excited or happy dog, but a lower, slower wag can be a sign of apprehension or discomfort. If the tail is stiff, or the tail is moving slowly and the rest of the dog’s body is stiff, you are not looking at a happy dog.

Cali relaxed

“Smiling dogs” are another area of confusion. If the dog’s lips are pulled back in what looks like a smile, and her eyes are soft and her tail is wagging loosely, she’s happy. But if the eyes are hard or are darting between you and someone or something else or the hackles are up, you are more likely looking at a stress smile. That dog is scared or stressed.
Take a look at these photos of Cali (when she was a much younger puppy). The right-hand photo shows her with soft eyes, and her mouth is relaxed. She looks soft. Happy. But the photo on the left (below) shows stress. Her eyes are hard and scared. Her mouth is more rigid.

Cali stress

Other signs of stress? Sweaty paws, furrowed brow, ears plastered back against the head, repeated lip licking or yawning, tail low or tucked, stiff posture, and panting. Many dogs will refuse treats in a stressful situation. Watch for avoidance behaviors: Some will sniff the ground when faced with a strange dog or even try to walk away.
A general understanding of what dogs’ body language means is important for anyone who spends time around dogs. But it’s even more valuable to invest some effort in learning your own dog’s body language and vocal vocabulary. What are her stress signs? How does she show you affection, share joy, express empathy? Learning her cues will strengthen your relationship.
Then, you can take the next step and start giving your dog ways to ask for what she needs!